Help Center
Payments
Information about payment methods, fees, security, and withdrawals.
Accepted Payment Methods
Credit / Debit Card
- Visa
- Mastercard
- American Express
- Troy (Turkey only)
Cryptocurrency
- Bitcoin (BTC)
- Ethereum (ETH)
- USDT (Tether)
- Other ERC-20 tokens
Bank Transfer
Bank transfer is available for large donations. Please contact our support team for details.
Fees
| Fee Type | Rate |
|---|---|
| Platform Fee | 3% |
| Credit Card Processing | 2.9% + 0.30 TL |
| Crypto Processing | 1% |
| Bank Transfer | Free |
| Withdrawal | Free |
Note: No additional fees are charged to donors. All fees are deducted from collected funds.
Security
SSL Encryption
All payments are protected with 256-bit SSL encryption. Your card information is never stored on our servers.
PCI DSS Compliance
Our payment infrastructure complies with PCI DSS Level 1 standards, ensuring credit card data is processed at the highest security level.
3D Secure
3D Secure verification is mandatory for all credit card transactions, providing an extra layer of security against unauthorized transactions.
Fraud Protection
Advanced AI algorithms automatically detect and prevent suspicious transactions.
Withdrawal
Withdrawal Process
- Click the "Withdraw" button on your Dashboard
- Enter the amount you want to withdraw
- Verify your bank account details
- Confirm the request
Withdrawal Conditions
- Minimum Amount: 100 TL
- Processing Time: 3-5 business days
- Account Verification: Identity verification is required for the first withdrawal
Automatic Payments
You can set up automatic payments when a campaign is completed or at specified intervals.
FAQ
Is my payment information safe?
Yes, all payment information is protected in accordance with PCI DSS standards, and your card details are never stored on our servers.
When can I withdraw my funds?
You can request a withdrawal at any time after identity verification is complete.
Can I receive international donations?
Yes, our platform supports global payments. Currency conversion is handled automatically.